Shipping & Refunds
All our parcels are shipped via Australia Post from South Morang in Victoria.
We have a flat rate shipping charge of $12.95. That means no matter how much you order, you will only be charged $12.95.
All parcels will be packed using recycled materials as we try to minimise our impact on the environment as much as possible.
Your parcel will be packed securely for shipping, unfortunately we take no responsibility for breakages during transit once the parcel leaves our premises. However, please contact us (email@example.com) within 24 hours of delivery, with photos, if your parcel has arrived damaged.
As most of our products are made to order, please allow up to 7 business days for your order to be ready for shipping. If you need something urgently, please contact us to arrange this prior to placing your order. You will receive an email with tracking details once your parcel is with Australia Post so that you are able to track it to your door. Unfortunately sometimes couriers/Australia Post are delayed which is out of our control, especially during peak periods such as Christmas. We will, however, work with you to ensure your parcel is delivered ASAP. If your order is high in value (over $100) we may add the "signature required" option. If you do not want this, please let us know, otherwise we will use our discretion on whether we use that option or not.
If you are local to South Morang you are welcome to pick up your order. Please enter the code PICKUP when at the checkout and it will remove the shipping charge. You will then be contacted to organise a time and be provided with the address.
We now also offer a delivery service free of charge within 5km of South Morang. Please enter the code HANDDELIVER if your post code falls into that range.
We will refund on items that are faulty or do not do what they are supposed to do. Goods must be returned in the same condition that you received them (and unused). If you have left a candle in your car or somewhere in extreme heat and the wax has melted, this would not be considered the same condition and would not be refunded. There is a 10% restocking fee on all eligible refunds and refunds will be minus the original shipping charge.
You will need to contact Little Monster Candles within 10 days of the original purchase date and organise to send the parcel back to us so that we can inspect it. Return shipping will be the customers responsibility and we recommend that you use a tracked service as we cannot guarantee that we will receive it otherwise. If your return is deemed faulty then we will refund you the return postage fee.
EXCLUSIONS TO REFUND POLICY
CUSTOM / CHANGE OF MIND- Unfortunately no returns or refunds will be processed on custom/personalised orders. There is also no cancellation or return for change of mind. If your return falls into this category there will be a 10% restocking fee so please choose carefully.
SPECIALS - Because these items have been marked as "special", they are marked as non-refundable and all sales are final.
SOAPS/BODY PRODUCTS - Due to the intimate nature of soaps and our other body products, we cannot accept any returns or exchanges.
Please contact us at firstname.lastname@example.org to notify us of any intention to claim a refund.